OTIiS delivers IT service offering a full range of IT support including hardware and software sails.
We are focused on delivering quolity IT support to the Health sectior.
Services encompass:
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Helpdesk assistance via e-mail, phone, on-site visits and remote access
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Supply, installation and maintenance of software
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Specialising in supporting medical software
This is a link to our current support policy, updates in 2009: otiis_customer_support_policy_2009
Existing customers can log service requests via our customer web portal
Maintenance Packages
Maintenance packages are the most current concept developed by OTIiS. It has been developed to help practices meet the current accreditation IM/IT PIP compliance requirements. The package is based on implementing monthly tasks (MIMS updates, backups and restores, upgrades etc.) to software and/or hardware. Additionally, it assists practices in maintaining their IT systems, reducing the occurrence of problems and subsequent helpdesk assistance.
Remote Access
Remote access allows OTIiS technicians to assist practices from the IDGP office. It is a very useful, time and cost saving system (especially for larger surgeries).
To utilise the Division IT Services, contact the IT support team on 4220 7699, email:
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, web portal
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